We’re excited to announce our investment in PointAI — our first in Uzbekistan and Central Asia!

In the dynamic world of e-commerce, PointAI emerges as a game-changer in customer support. This innovative co-pilot solution is redefining how online stores handle customer queries with a unique blend of efficiency and cost-effectiveness. By deploying PointAI, e-commerce businesses are witnessing a dramatic reduction in support expenses — saving from $150,000 annually.

What sets PointAI apart is its remarkable autonomy. Capable of resolving 80% of customer tickets without human interaction, it proficiently addresses issues like refunds, cancellations, and delivery problems. This autonomy doesn't come at the cost of customer satisfaction; in fact, PointAI boasts an impressive customer satisfaction score (CSAT) of 4.5 out of 5.

The founder further highlighted the significance of this collaboration in accelerating their mission to revolutionize customer support in e-commerce. By ensuring exceptional customer experiences, businesses can thrive in the B2B SaaS support sector. PointAI addresses a critical need by enhancing efficiency and quality in customer service, tapping into the substantial market potential.

Meet the team behind PointAI

Azamat and Aslkhon are a formidable team in the tech industry. Azamat’s expertise in driving growth for B2B SaaS startups through data-driven strategies and market acumen has marked him as a leader in innovation. His ability to translate analytics into actionable growth initiatives stands out in the competitive landscape.

Aslkhon’s extensive experience in software engineering, particularly in machine learning and data science, signals a broadening of his technical mastery. His contributions to technology solutions span several years and encompass a transition from hands-on development to strategic co-founding of a tech venture.

Together, they form an exceptionally passionate team with a deep understanding of the digital and technological currents. Their combined experience crafts an unparalleled synergy that speaks directly to the needs and languages of their clients.

Why we’re excited to invest

Plug and Play's decision to invest in PointAI is based on several key factors that align with our vision for innovation and strategic growth in the tech sector. PointAI's AI-driven chatbot offers an innovative solution for customer support, automating routine tasks and handling complex queries efficiently. We are truly impressed by the exceptional talent, clear vision, and unwavering dedication of the PointAI team towards pioneering disruptive technologies. Their product exhibits remarkable scalability and holds immense potential for creating long-lasting impact.

Investing in PointAI aligns with our mission to support startups that have technological advancements and a pathway to market impact. We believe in PointAI's potential to revolutionize the customer support experience in e-commerce and are excited to contribute to their growth and success.