The success story of Willis Towers Watson & Relativity 6
AI to predict over 80% customer churn and drive customer success
What will you find in it?
Our insurance vertical global anchor partner Willis Towers Watson and portfolio startup Relativity 6 joined forces to leverage AI to predict customer churn and drive customer success.
The partnership resulted in an immediate spike in customer retention.
The Parties Involved
Willis Tower Watson
Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets
Relativity6
Founded at MIT, Relativity6 is a machine learning/ AI platform which enables carriers and brokers to accurately predict when their customers are most likely to churn. Coupled with its cross-sell recommendation algorithm, Relativity6 is able to reduce monthly churn by 1% on average.
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