Case Study: Vienna International Airport & Bespoke
Vienna International Airport was looking for a chatbot to improve customer service at the airport. We introduced them to Bespoke, a Japanese startup that provides AI-powered chatbot solutions.
What will you find in it?
The Vienna International Airport collaborated with Bespoke to test the validity of using a chatbot as a virtual assistant. The primary objectives were to provide visitors with transportation, restaurant, café, and shop suggestions, and act as a crisis management tool updating the visitors on COVID-19 news and available facilities.
The Parties Involved
Vienna International Airport
The largest airport in Austria and an important interface for flights to Eastern Europe, the Middle East, and Asia thanks to its geographical location.
Bespoke
Their AI solution provides crisis management and crowd logistics for DMOs, cities and transit authorities and provides clients with unique insights into users.
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