Case Study: Vienna International Airport & Bespoke

Vienna International Airport was looking for a chatbot to improve customer service at the airport. We introduced them to Bespoke, a Japanese startup that provides AI-powered chatbot solutions.

What will you find in it?

The Vienna International Airport collaborated with Bespoke to test the validity of using a chatbot as a virtual assistant. The primary objectives were to provide visitors with transportation, restaurant, café, and shop suggestions, and act as a crisis management tool updating the visitors on COVID-19 news and available facilities.


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