Due to the closure of many physical branches, financial institutions are seeing more requests than ever for remote support through digital channels. From call centers to loan processing, many customer service operations have been forced to quickly adapt to keep up with the fast changing pace of the world. Automated solutions are needed now, more than ever, to manage this change in demand.
Emerging technologies can and will broadly automate existing processes to make them efficient, while reducing costs for operationally heavy businesses. Enterprises that adopt these technologies will not only be able to provide better service to their clients, but will become more adaptable and able to compete in the market of the future.
Join us to discuss this changing landscape with Shafi Yusuf, Head of Transformation and Digitization at Bank of the West (BNP Paribas) and hear first-hand from startups specializing in process automation.
- 10:00 - 10:05 AM:Welcome Remarks
- 10:05 - 10:30 AM:Fireside Chat and Q&A
- 10:30 - 11:10 AM:Startup Solutions
- 11:15 - 11:15 AM:Wrap-up and Overall Q&A
Shafi YusufHead of Transformation and Digitization, Bank of the West